A completed delivery is a stop that reaches your customer with proof of delivery captured in Shipora—photo, signature, or your configured handoff method. Returns and failed attempts do not count unless your contract specifies otherwise.

Yes. Starter, Growth, and Pro include unlimited drivers and dispatcher seats. We bill on completed deliveries, not headcount, so seasonal or part-time fleets do not inflate your monthly bill.

You keep dispatching without interruption. Overage is $0.30 per completed delivery on Starter, $0.22 on Growth, and $0.16 on Pro. Enterprise overage is negotiated. Your dashboard shows usage so you can upgrade—or talk to us about Enterprise—before month-end if volume is climbing.

Growth and Pro include a 14-day free trial with full features and a capped delivery volume so you can run real routes before you commit. Starter is available month-to-month with no long-term contract.

No—customer texting is a separate add-on on Starter, Growth, and Pro. SMS stays disabled until you purchase SMS Notifications ($59/mo, 2,000 SMS) or SMS Plus ($129/mo, 6,000 SMS). Overage is $0.035/SMS. Enterprise can include SMS bundles in a custom agreement. Your base invoice only reflects dispatch software unless you explicitly opt into messaging.

Yes. Pay annually and save about 15% compared to month-to-month billing on Starter, Growth, and Pro. Enterprise agreements can include multi-year terms, volume commits, and guided onboarding—contact sales for a scoped quote.