Restaurants & Cafés
Own the rush hour—not the chaos
From Square orders to driver handoff and customer ETAs, Shipora keeps your kitchen, dispatch, and delivery team moving in sync when every minute counts.
Pickup · 2 items
Delivery · Thai bowl
ASAP · Family combo
Order #2848 · Out for delivery
ETA 12 minToo many tabs. Too many calls. Too many “where’s my order?”
Most restaurants duct-tape delivery together: POS here, texts there, drivers guessing routes. Shipora replaces the scramble with one live command center.
Without Shipora
- Orders pile up with no clear priority during peak hours
- Drivers wait at the counter while food gets cold
- Customers call the store because ETAs live in someone’s head
- Managers can’t see who’s delivering, idle, or stuck in traffic
With Shipora
- Square orders flow into one dispatch board automatically
- Smart routing sends the right driver to the right pickup
- Branded tracking links cut “where’s my food?” calls
- Live map shows every active delivery at a glance
Peak hour workflow
From ticket to doorstep in one connected flow
Every step your team already runs, without the manual glue between systems.
- 1
12:01 PM
Order lands from Square
Order lands from Square
Delivery orders sync into Shipora automatically, tagged, timed, and ready to assign.
- 2
12:04 PM
Kitchen marks ready
Status updates flow to dispatch so drivers aren’t circling the parking lot early.
- 3
12:06 PM
Driver routed & notified
Driver routed & notified
Optimized pickup sequence, one-tap assign, and instant driver alerts on mobile.
- 4
12:18 PM
Customer gets live ETA
Branded tracking page with accurate arrival windows, not a vague “25–40 min.”
- 5
12:24 PM
Proof captured, order closed
Proof captured, order closed
Photo or signature on the driver app. Exceptions flagged before they become complaints.
Everything your GM wishes they could see during dinner service
Dispatch console, order pipeline, and driver tools tuned for high-volume, time-sensitive delivery.
Live dispatch map
See drivers, orders, and exceptions on one map. Perfect for the expeditor or shift lead.
Mark delivery as failed
Morgan Thomas · #a083072e
Reason for failure
- Customer not available
- Incorrect address
- Customer refused delivery
- Access denied to location
Dispatch and the customer will be notified. Attempt call and message first.
Exception handling
Failed deliveries surface immediately with context. Resolve issues before they escalate.
Order pipeline
Filter, assign, and bulk-update Square delivery orders without spreadsheet exports.
Route optimization
Stack pickups and drop-offs intelligently when drivers run multiple orders per run.
Driver information
No driver assigned
Matt Beasley
2 stops away · 4.9 ★
One-click assign
Hand off tickets to the right driver in seconds, with no radio chatter during the rush.
In-app messaging
Customers and drivers stay in sync without sharing personal phone numbers.
Notifications
3 unread notifications
- D
New delivery received
Order #3268 needs attention
2 min agoHigh - !
Unassigned order
ASAP · Family combo waiting
6 min agoHigh - →
Driver idle 8 min
Matt · no movement near drop-off
8 min agoMedium - i
ETA slipping
Delivery #2848 · +6 min vs promise
12 min agoMedium
Real-time alerts
Catch idle drivers, late ETAs, and unassigned orders before guests start calling.
Route builder
Build, save, and optimize multi-stop runs when one driver covers half the neighborhood.
0%
Fewer “where’s my order?” calls
0×
Faster ticket-to-driver handoff
0%
On-time during peak hours
0%
Live visibility across drivers
Ready to run delivery like you run the floor?
Start a pilot on your busiest shift. Most teams connect Square and dispatch their first routes in under a day.
- Square integration included
- Pilot-friendly onboarding