Retail & Multi-Location
One fleet view across every store you run
When customers order online and expect same-day delivery, regional managers need more than a spreadsheet per location. Shipora unifies dispatch, drivers, and ETAs across your whole store network.
Regional network
Durham
6 orders
Raleigh
4 orders
Greensboro
3 orders
Charlotte
8 orders
Same-day · 2 items · 4.2 mi
Cross-store route · 3 stops
ETA 28 minEvery location improvises. HQ finds out too late.
Retail chains often bolt on delivery store by store. That works until volume spikes, drivers overlap, and customers compare experiences across locations.
Without Shipora
- Store managers text drivers while HQ has no live picture of the fleet
- Orders get assigned to the wrong location or the farthest driver
- Peak weekends expose gaps: idle drivers in one market, backlog in another
- Support hears “I ordered from your other store and it was faster” with no data to answer
With Shipora
- One dispatch board filtered by region, store, or banner
- Route orders to the nearest store with capacity, not whoever answers first
- Shift leads see idle drivers, late ETAs, and unassigned orders in real time
- Consistent branded tracking whether the customer shops Store 4 or Store 19
Omnichannel delivery flow
From web order to doorstep, routed to the right store
The workflow your stores already run, without the phone tag between managers and drivers.
- 1
10:02 AM
Order lands from POS or ecommerce
Order lands from POS or ecommerce
Pickup, ship-from-store, and local delivery orders sync with store and customer context attached.
- 2
10:04 AM
Shipora picks the fulfilling location
Dispatch sees inventory distance, driver availability, and SLA window before anyone manual-assigns.
- 3
10:06 AM
Driver assigned from the local pool
Driver assigned from the local pool
One tap to assign, instant mobile alert, and optimized stop order when drivers run multiple drops.
- 4
10:38 AM
Customer gets a branded ETA
Accurate arrival windows and proactive updates reduce WISMO calls to the store phone line.
- 5
10:52 AM
Exceptions escalated with context
Exceptions escalated with context
Failed delivery, idle driver, and SLA risk alerts surface to the right manager before social complaints do.
What regional and store managers actually need on a Saturday
Multi-location visibility, consistent customer experience, and dispatch tools that scale from 3 stores to 300.
Network dispatch map
See drivers, orders, and exceptions across every location on one map. Filter by banner, market, or individual store.
Filter by location
×- ✓All locations
- Durham4 on duty
- Greenville
- Lake Wheeler
- Raleigh
Per-location control
Store leads filter their board without losing regional oversight. Know who is on duty, idle, or mid-route at each site.
Order pipeline
Bulk assign, filter, and update delivery orders from POS and ecommerce feeds without exporting to spreadsheets.
Route optimization
Stack same-day drops and BOPIS handoffs efficiently when drivers cover a whole trade area, not just one parking lot.
Driver information
No driver assigned
Matt Beasley
2 stops away · 4.9 ★
Assign & dispatch
Hand off to the right driver in seconds with suggested matches based on proximity and active stops.
Notifications
3 unread notifications
- D
New delivery received
Order #3268 needs attention
2 min agoHigh - !
Unassigned order
ASAP · Family combo waiting
6 min agoHigh - →
Driver idle 8 min
Matt · no movement near drop-off
8 min agoMedium - i
ETA slipping
Delivery #2848 · +6 min vs promise
12 min agoMedium
SLA & exception alerts
Catch idle drivers, unassigned orders, and slipping ETAs before they become chargebacks and bad reviews.
Mark delivery as failed
Morgan Thomas · #a083072e
Reason for failure
- Customer not available
- Incorrect address
- Customer refused delivery
- Access denied to location
Dispatch and the customer will be notified. Attempt call and message first.
Exception handling
Failed deliveries surface with reason codes and notes so managers resolve issues before customers churn.
Multi-stop route builder
Plan saved routes for recurring delivery zones and rebalance when a store gets slammed mid-afternoon.
0%
Fewer cross-store “where’s my order?” calls
0×
Faster assign across locations
0%
On-time for same-day delivery
0%
Live visibility across stores
Ready to run delivery like a network, not a patchwork?
Pilot Shipora across a region or banner first. Most retail teams connect their first stores and see fleet clarity within a week.
- Multi-location filters included
- Pilot-friendly rollout