Policies, terms, and legal information
We keep our policies as clear, fair, and readable as possible. If something is unclear, contact us—we would rather explain than hide behind legalese.
Terms of Service
Accounts, billing, SMS messaging, acceptable use, and liability.
Read policy →Privacy Policy
What we collect (including SMS), why, retention, and your rights.
Read policy →SMS Terms
Transactional text messaging—who texts, opt-in, frequency, rates, STOP and HELP.
Read policy →Refund Policy
Refunds, credits, and billing disputes.
Read policy →Cancellation Policy
How to cancel, what happens to your data.
Read policy →GDPR Compliance
EU/UK data protection summary and DPA requests.
Read policy →Affiliate Policy
Rules for partners promoting Shipora.
Read policy →Delete account
How drivers request account and data deletion (Google Play & App Store).
Read policy →
We may update these policies as regulations or practices change. Significant updates will refresh the date at the top of each page.
Last updated: August 12, 2026
Questions about these terms or your data?
Reach out anytime,we're happy to clarify how Shipora handles your account and information.