1. Our approach

Shipora is software-as-a-service for delivery operations. We handle refund requests fairly and case by case. The examples below are typical; we may approve other reasonable requests.

2. Examples of full refunds we may grant

We are often able to help when:

• You were just charged for the next month but meant to cancel—we are happy to refund that renewal.
• You forgot to cancel months ago and have not used the account since—we may refund recent charges.
• You tried Shipora on Growth or Pro and it was not a fit within a reasonable evaluation period.
• We duplicated a charge or made a clear billing error.

3. Partial refunds & credits

We may offer partial refunds or account credits when:

• You upgraded plans but did not use the higher-tier features—we may apply a prorated credit.
• We had extended downtime (multiple hours in a day or multiple days in a month).
• Support response times were unreasonably slow for an urgent operational issue.

Credits are non-transferable, have no cash value unless stated, and expire as noted when issued.

4. What we generally do not refund

Except as required by law or stated here, we do not provide automatic prorated refunds for unused time in a billing period after you have had full access, unused delivery volume on volume-based plans, or SMS add-on bundles already consumed.

5. Free trials

Growth and Pro may include a free trial. Cancel before the trial ends in Account settings to avoid conversion to paid. Trial eligibility is at our discretion.

6. How to request a refund

Email support@shipora.com with your organization name, account email, invoice or transaction ID, and a short explanation. Approved refunds go to the original payment method when possible and may take five to ten business days to appear.

7. Mobile app store purchases

Subscriptions or add-ons bought through Apple or Google renew and refund under their terms. Cancel in Apple ID or Google Play settings. Deleting the app or your Shipora account does not cancel store subscriptions.

8. Enterprise agreements

Signed Order Forms or enterprise contracts control refund and service-credit terms for those customers.

9. Contact

Billing questions: support@shipora.com

5th & Melody LLC, doing business as Shipora

Shipora is a brand of 5th & Melody LLC.

North Carolina and Delaware, United States

Email: privacy@shipora.com

Support: support@shipora.com

Phone: +1 (919) 241-8852