Add and Manage Multiple Locations
Add store locations, set map colors and coordinates, and map Square or Lightspeed IDs for accurate routing.
Video guides for Dispatch and Drivers
Short walkthroughs for setting up locations, running orders, and using the Driver app — watch below or jump straight to a section.
Dispatch Guides
Set up locations and integrations, run day-to-day dispatch, then fine-tune delivery, driver, and notification settings.
Add and Configure Integrations for Order Management
Connect Lightspeed, Square, or the Shipora API so orders sync into dispatch automatically.
Add and Manage Users Efficiently in Shipora
Invite admins and dispatchers from Settings → Users, set roles, edit permissions, and remove users.
Add Drivers to Dispatch & Assign Locations
Invite drivers with bulk CSV or single add, then assign them to locations so they can go on duty and manage orders.
Enable Driver App for Staff Users
Turn on Driver app access for existing staff in Users & permissions, confirm SMS consent, and send the invite to download the app.
Manage Canvas and Delivery Orders
Use the dispatch map canvas: enlarge the view, filter by date and status, search orders, and filter by location.
Create Manual Orders Efficiently
Create a manual order from dispatch or the orders list — customer details, items, pricing, then assign a driver.
Assign, Reassign and Un-assign Drivers on Orders
Assign drivers from the dispatch dashboard, order details, or orders list — including reassign and unassign.
Create and Manage Delivery Routes
Select stops, create and optimize routes, lock stops, assign a driver, and start the route to their phone.
Copy and Share Customer Tracking Links
Manually copy tracking links from dispatch, order details, or the orders page, and preview what customers see.
Use Inbox to Message Drivers and Customers
Message drivers in the app and customers via email/SMS, tag orders with @, and manage inbox notifications.
Manage Delivery Settings and Route Settings
Configure proof of delivery, prep times, ready-for-pickup rules, and route planning permissions for drivers.
Manage Driver App Settings and Features
Tune self-assign, auto-accept, tip visibility, idle alerts, vehicle inspections, and off-duty rules.
Manage and Customize Notification Settings
Edit SMS and email templates, toggle essential vs optional alerts, and set reminders and post-delivery feedback.
Manage Vehicle Maintenance and Incident Reporting
Add fleet vehicles, review inspection and incident reports, export CSVs, and file incidents from dispatch.
Set Up and Manage Store Receipt Printing with Shipora Agent
Install the print agent per store, pair printers, auto-print on new orders, and customize receipt layout.
Driver Guides
Guides for drivers using the Shipora Driver app on the road.
Sign In and Set Up Permissions for the Driver App
Accept your invite, sign in with password or email code, and enable location and camera permissions to go on duty.
Manage Duty, Accept, and Deliver Orders
Go on duty by location, accept or reject assignments, navigate to stops, message customers, and complete proof of delivery.
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