1. Definitions

"Account" means your registered organization or user profile.

"Customer Data" means data you submit or generate through the Service, including orders, routes, driver information, and proof-of-delivery media.

"Subscription" means paid or trial access for a defined period.

"Order Form" means checkout, quote, or written agreement specifying fees, term, or custom terms.

2. Account terms

You are responsible for account security, accurate registration information, and all activity under your Account. Notify us promptly at support@shipora.com of unauthorized access.

We may require multi-factor authentication. Accounts are non-transferable without our consent.

Account owners may delete individual profiles in-app or request organization deletion per our Privacy Policy and Cancellation Policy at /cancellation-policy.

3. Payment, refunds, and plan changes

Paid plans are billed in advance per the pricing shown at checkout or in your Order Form. Fees are exclusive of taxes unless stated otherwise.

Subscriptions renew automatically unless cancelled before renewal. See our Cancellation Policy at /cancellation-policy and Refund Policy at /refund-policy.

Upgrades may take effect immediately; downgrades usually apply at the next renewal. Volume-based plans bill on completed deliveries with overage as published on /pricing.

SMS notifications are an optional add-on billed separately to business Accounts unless your plan states otherwise. Carrier messaging rates for end recipients are described in Section 8.

App Store or Google Play purchases renew under store terms—manage them in device settings.

4. Cancellation and termination

You may cancel per the Cancellation Policy. We may suspend or terminate access for breach, non-payment, security risk, abuse, or legal requirement.

Upon termination, your license ends. We handle Customer Data per our Privacy Policy. Provisions that should survive (fees owed, confidentiality, disclaimers, liability limits) survive.

5. Modifications to the Service and prices

We may modify, deprecate, or discontinue features with reasonable notice when practicable. We strive for reliable operation but do not guarantee uninterrupted service.

We may change prices for renewals with advance notice as required by law or your Order Form.

6. Uptime, security, and privacy

You agree we may process your data as described in our Privacy Policy and for no other purpose. On rare occasions our staff may access Customer Data to:

• Respond to support requests you initiate (with consent when practical);
• Fix automated processing errors with minimum necessary access;
• Investigate abuse reports or protect security of the Service;
• Comply with applicable law or valid legal process.

Where GDPR applies to processing on your behalf, our Data Processing Agreement may apply as described at /gdpr.

7. Customer Data & integrations

You retain ownership of Customer Data and grant us a license to host and process it to provide and improve the Service. You are responsible for notices and consents required for drivers, staff, and delivery recipients—including location, proof-of-delivery capture, and SMS consent when you collect phone numbers for messaging.

Integrations with POS, e-commerce, and marketplace systems exchange data as you configure. Third-party terms apply to those services.

API use must follow documented limits and acceptable use. Abuse may result in suspension.

8. SMS and text messaging

Shipora may send SMS (text) messages to mobile numbers provided through the Service. The full messaging program is described in our SMS Terms at /sms-terms. Our Privacy Policy at /privacy-policy explains how we handle phone numbers.

• Who texts: Messages are sent by Shipora (Shipora LLC d/b/a Shipora), typically on behalf of businesses using our dispatch software.
• What you may receive: Transactional delivery updates and invitation messages related to Shipora. We do not send marketing or promotional SMS from our toll-free / business messaging numbers.
• How you opt in: You opt in by providing your mobile phone number on a Shipora web form or checkout flow, or via a business invite that collects your number with SMS disclosure. Consent is not a condition of purchase unless required by applicable law.
• Message frequency: Message frequency varies based on your deliveries, invites, and account activity.
• Message and data rates: Message and data rates may apply.
• Opt out (STOP): Reply STOP to any Shipora SMS to cancel.
• Help (HELP): Reply HELP for help, or contact support@shipora.com or +1 (844) 643-7447.

See /sms-terms for the complete SMS Terms. Business customers who collect phone numbers for Shipora messaging must present materially equivalent consent language at collection.

Providing a number means you represent you are the subscriber or customary user of that number and are authorized to consent to SMS.

9. Acceptable use

You agree not to:

• Violate law or third-party rights;
• Probe, disrupt, or overload the Service without authorization;
• Resell the Service as a standalone offering without written agreement;
• Upload malware or use the Service for spam or harassment;
• Misrepresent identity or use Shipora for fraudulent deliveries;
• Send SMS through Shipora without required consent or in violation of TCPA, CTIA, or carrier rules.

10. Copyright & ownership

We own the Service, software, and branding. You own Customer Data. We claim no ownership over content you upload. You may not copy our UI or trademarks without permission.

11. Disclaimers & liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPORA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.

OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF AMOUNTS YOU PAID IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR US$100, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

12. Indemnification

You will defend and indemnify Shipora against claims arising from your Customer Data, use of the Service, violation of these Terms, or disputes with your drivers or customers, except to the extent caused by our gross negligence or willful misconduct.

13. Governing law & changes

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law rules, except where mandatory consumer protections apply.

We may update these Terms by posting a new version at /terms-conditions. Material changes will include additional notice where required.

These Terms, the Privacy Policy, incorporated policies, and any Order Form constitute the entire agreement.

14. Contact

Questions: support@shipora.com

Shipora LLC, doing business as Shipora

North Carolina, United States

Email: support@shipora.com

Phone: +1 (844) 643-7447