1. Definitions

"Account" means your registered organization or user profile.

"Customer Data" means data you submit or generate through the Service, including orders, routes, driver information, and proof-of-delivery media.

"Subscription" means paid or trial access for a defined period.

"Order Form" means checkout, quote, or written agreement specifying fees, term, or custom terms.

2. Account terms

You are responsible for account security, accurate registration information, and all activity under your Account. Notify us promptly at support@shipora.com of unauthorized access.

We may require multi-factor authentication. Accounts are non-transferable without our consent.

Account owners may delete individual profiles in-app or request organization deletion per our Privacy Policy and Cancellation Policy at /cancellation-policy.

3. Payment, refunds, and plan changes

Paid plans are billed in advance per the pricing shown at checkout or in your Order Form. Fees are exclusive of taxes unless stated otherwise.

Subscriptions renew automatically unless cancelled before renewal. See our Cancellation Policy at /cancellation-policy and Refund Policy at /refund-policy.

Upgrades may take effect immediately; downgrades usually apply at the next renewal. Volume-based plans bill on completed deliveries with overage as published on /pricing.

SMS notifications are an optional add-on billed separately unless your plan states otherwise.

App Store or Google Play purchases renew under store terms—manage them in device settings.

4. Cancellation and termination

You may cancel per the Cancellation Policy. We may suspend or terminate access for breach, non-payment, security risk, abuse, or legal requirement.

Upon termination, your license ends. We handle Customer Data per our Privacy Policy. Provisions that should survive (fees owed, confidentiality, disclaimers, liability limits) survive.

5. Modifications to the Service and prices

We may modify, deprecate, or discontinue features with reasonable notice when practicable. We strive for reliable operation but do not guarantee uninterrupted service.

We may change prices for renewals with advance notice as required by law or your Order Form.

6. Uptime, security, and privacy

You agree we may process your data as described in our Privacy Policy and for no other purpose. On rare occasions our staff may access Customer Data to:

• Respond to support requests you initiate (with consent when practical);
• Fix automated processing errors with minimum necessary access;
• Investigate abuse reports or protect security of the Service;
• Comply with applicable law or valid legal process.

Where GDPR applies to processing on your behalf, our Data Processing Agreement may apply as described at /gdpr.

7. Customer Data & integrations

You retain ownership of Customer Data and grant us a license to host and process it to provide and improve the Service. You are responsible for notices and consents required for drivers, staff, and delivery recipients—including location and proof-of-delivery capture.

Integrations with POS, e-commerce, and marketplace systems exchange data as you configure. Third-party terms apply to those services.

API use must follow documented limits and acceptable use. Abuse may result in suspension.

8. Acceptable use

You agree not to:

• Violate law or third-party rights;
• Probe, disrupt, or overload the Service without authorization;
• Resell the Service as a standalone offering without written agreement;
• Upload malware or use the Service for spam or harassment;
• Misrepresent identity or use Shipora for fraudulent deliveries.

9. Copyright & ownership

We own the Service, software, and branding. You own Customer Data. We claim no ownership over content you upload. You may not copy our UI or trademarks without permission.

10. Disclaimers & liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPORA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.

OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF AMOUNTS YOU PAID IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR US$100, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

11. Indemnification

You will defend and indemnify Shipora against claims arising from your Customer Data, use of the Service, violation of these Terms, or disputes with your drivers or customers, except to the extent caused by our gross negligence or willful misconduct.

12. Governing law & changes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protections apply.

We may update these Terms by posting a new version at /terms-conditions. Material changes will include additional notice where required.

These Terms, the Privacy Policy, incorporated policies, and any Order Form constitute the entire agreement.

13. Contact

Questions: support@shipora.com

5th & Melody LLC, doing business as Shipora

Shipora is a brand of 5th & Melody LLC.

North Carolina and Delaware, United States

Email: privacy@shipora.com

Support: support@shipora.com

Phone: +1 (919) 241-8852