Creating and managing orders

Create orders from the Orders view or accept them from connected POS integrations. Each order includes pickup and delivery addresses, contact phone, scheduled times, and optional notes.

Addresses

Use Google Places autocomplete for verified addresses, or enter a custom address when the customer location is new. Accurate coordinates improve map display and ETA calculations.

Order statuses

• Queued — Ready for assignment

• Assigned — Driver selected but not yet picked up

• Picked up / En route — Driver has the order; dispatch editing is limited

• Delivered — Completed with optional proof of delivery

• Failed — Delivery attempt failed; see redrop workflow

Editing limits

Once a driver picks up an order, dispatch cannot change core delivery details—this protects drivers mid-route. For failed or completed orders, use redrop to create a fresh attempt with new pickup/delivery times.