Welcome to Shipora

Shipora is delivery dispatch software for businesses that run their own drivers. You get a live dispatch console on the web and a driver app on iOS and Android. Orders can come from your POS (for example Square), from your own systems via the Partner API, or from dispatch creating them by hand.

Who uses Shipora

• Role: Owner · Where they work: Web (`app.shipora.com`) · Typical job: Creates the business, billing/plan, locations, integrations, branding, and invites the team

• Role: Administrator · Where they work: Web · Typical job: Same day-to-day control as Owner for operations and most settings (see Roles and permissions)

• Role: Dispatch manager · Where they work: Web · Typical job: Runs the board: assign orders, build routes, message drivers, handle exceptions

• Role: Driver · Where they work: Mobile app · Typical job: Goes on duty, accepts work, navigates stops, captures proof of delivery

Drivers are not the same as web users. Dispatch staff sign in with email on the web. Drivers sign in on the mobile app (usually with the phone number you invited).

The two surfaces

Dispatch console (web)

Signed-in staff use the console to:

• Watch live orders and driver locations on the map

• Create and edit orders

• Assign drivers or build multi-stop routes

• Message customers and drivers

• Configure locations, team, drivers, and integrations (by role)

Open the console at app.shipora.com.

Driver app (mobile)

Drivers use the app to:

• Select which store locations they cover and go on duty

• See assigned work in Active, Queue, and (if enabled) Route

• Navigate, update status, and complete delivery with photos/signatures when required

• Chat with dispatch in Messages

How work usually flows

1. An order enters Shipora (manual, Square, or API).

2. It appears on the dispatch board as Queued (or similar) until someone assigns it.

3. Dispatch assigns a driver—or puts the stop on a route and assigns the route.

4. The driver accepts (unless your settings auto-accept), picks up, and delivers.

5. Status updates show on the board and on the customer’s public tracking page.

6. Proof of delivery (if configured) is stored on the order for your records.

What to read next

• Create your business and invite your team — first-time setup

• Roles and permissions — who can change what

• Dispatch board overview — day-to-day console

• Driver app overview — mobile workflow