Dispatch board overview

The dispatch board is the home screen for day-to-day delivery operations.

Layout

The board is built as three working areas:

1. Deliveries list (left) — today’s (or filtered) orders with status, assignment, and filters

2. Map (center) — pickup/dropoff pins and live driver positions when drivers are on duty

3. Delivery details (right) — selected order: customer, address, timing, driver, messages, actions

The header typically includes navigation (board, routes, settings), location filter, and inbox / notifications.

Filters you’ll use daily

• Date — orders for another day won’t appear until you change the date

• Location — multi-store businesses should filter to the store they’re running

• Assigned / unassigned — find work that still needs a driver

• Status — narrow to queued, en route, failed, etc.

Order statuses

Orders move through statuses such as:

• Status: Queued · Meaning: In the system, not yet (or no longer) assigned for active delivery

• Status: Assigned · Meaning: A driver is assigned; may still need to accept

• Status: Ready for pickup · Meaning: Ready at the store / kitchen

• Status: Picked up · Meaning: Driver has the order

• Status: En route · Meaning: Heading to the customer

• Status: Arrived · Meaning: At the dropoff

• Status: Delivered · Meaning: Completed

• Status: Failed · Meaning: Could not complete (see POD / failed delivery guide)

• Status: Canceled · Meaning: Canceled

• Status: Delayed · Meaning: Marked delayed

Exact labels in the UI may use title case; the underlying values are the same.

Live updates

The board stays current without constant refresh:

• Order, route, and duty events refetch board data over the live connection

• Driver GPS updates move markers on the map as drivers share location while on duty

If the map looks empty, check that drivers are on duty, the date/location filters match, and they granted location permission on the phone.

Typical dispatcher workflow

1. Filter to the right date and location.

2. Watch unassigned / queued orders in the list.

3. Open an order → confirm address and timing in details.

4. Assign a driver (or add the stop to a route).

5. Monitor status as the driver picks up and delivers.

6. Handle exceptions (failed delivery, redrop, customer message) from details / messaging.

Keyboard and efficiency tips

• Prefer assigning from the details panel when you’re already reviewing the order.

• Use location filters before bulk-assigning so you don’t assign across the wrong store.

• Keep Routes open in another tab when you’re building multi-stop runs for the same window.

Next steps

• Creating and managing orders

• Assigning drivers

• Building and optimizing routes

• Messaging and inbox