Dispatch managerAdministratorOwner
Customer tracking pages
Public tracking links, ETAs, map display, and customer messaging.
3 min read
Each order can expose a public tracking URL (for example /track/[token]). Customers open it in a browser—no account required—to see status, map, and ETA.
What customers see
Current status and estimated arrival time
Map with driver progress when en route
Message thread with your team (when enabled)
Business branding from your profile settings
ETA notifications
ETAs update on a schedule and when dispatch refreshes them. Notification throttling prevents spamming customers if traffic changes frequently.
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