Proof of delivery and failed deliveries
Photos, signatures, notes, compliance steps, and marking a delivery failed.
3 min read
When you complete a delivery, Shipora can require proof of delivery (POD): photo, signature, and notes depending on your business settings. Age-restricted deliveries may require ID verification steps.
Delivered
Capture a photo of the handoff or drop location when required
Collect a customer signature on screen when required
Add notes for gate codes, apartment directions, or safe-drop instructions
Failed delivery
If you cannot complete the delivery, mark it failed and choose a reason (customer unavailable, address issue, refused, etc.). Dispatch sees failure details immediately and can redrop the order for another attempt.
Compliance log
Completed deliveries write a compliance record with timestamps, GPS, and POD artifacts for audit and dispute resolution.
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